We all have seen how coronavirus has made everyone rely on digital transformation . In almost every sector, there were lots of changes in the habits and lifestyles of people during the pandemic. Though digital transformation is never easy, it is beneficial to handle all the crises with continuity in work and others.
As comfortable we seem with digital transformation around us for every piece, it is challenging to adjust to the situation. We all know that it is pretty challenging to adjust to the period, as employees or as management, to get used to the digital technology and system to perform things daily.
But when you adapt to the transformation, you will be able to most effectively and conveniently avail yourself of the benefits. Despite all the challenges inherent in moving to the new system, supermarkets also have preferred the concept of an online system to offer the best services to the customers.
The supermarket also wants to remain competitive, which is required to embrace the move towards a digital world.
As per last year’s coronavirus pandemic, online supermarkets have grown dramatically as they provide lots of benefits to the customers. The best thing about preferring the concept of digital transformation is that it helps to avoid the spread of infection and viruses. People can easily follow the rule of social distancing for protection in these pandemic times.
Online grocery is the most effective way to get the required products at your doorstep. Online shopping also means visible and labeled prices and products are put in the shopping carts, which go untouched until they reach the specific house.
Considering the pain points of the customers.
It is essential to identify the customer pain point to provide better services. Make sure to include the consideration of the following:
- Check out the errors or pricing mistakes of every product
- Avoid confusing store layout
- Check if the sticker is available or not
- Avoid rude or unfriendly behavior of cashiers.
With the help of complete digital transformation, you can easily remove the above complaints, which are very common. You can enjoy shopping without stressing about mistakes or any fault. Here are the two major steps that you must take with digital transformation.
Prefer the use of electronic shelf labels:
Most of the time, it was found that error and pricing mistakes are the most common complaints seen in the physical store. This is the most frustrating experience for the customers at the grocery shops. Though the mistakes are not always the fault of stores, the price tags fall off sometimes. The first thing to begin is pricing.
You need to invest in electronic shelf labels, which will help eliminate the dissonance that occurs when the employee enters a price into the POS system. Other employees use the pricing gun to stamp the product’s tag.
Electronic shelf labels will benefit by enabling optimized pricing changes on any specific products in the grocery stores. Make sure to invest in electronic shelf labels to avoid any error or pricing mistakes from your grocery store.
Enable computer vision:
The next thing which you can consider is computer vision. Mainly computer vision can recognize the product on your shelves and can easily track them throughout the store. This is a great way to check the stock of your store. When a customer chooses one item and grabs it from the shelf, the computer system gets a notification that the product has to be marked in the inventory.
Whenever the stock drops below its level, it can alert the employees to notify them that there is a shortage of supplies at the specific shelves of the store. The best thing about computer vision is that it will tell every update and track things every time.
For the customers, this also means avoiding frustration due to the lack of products they want or seeing empty shelves. Computer vision will help you to meet the expectations of the customers by providing all the essential developments which they require.
Final Verdict
Now the supermarkets also need to adjust with the latest technology to provide online facilities to the customers. This is an excellent way for the supermarket to stay ahead in the competition field. Digital transformation is the fastest way to deliver the products to get more profitable outcome results.
They can protect themselves from the mass consumer churn as well. Digital transformation can help to avoid the chances of crowds in the grocery shop or supermarket.
There are several online grocery stores where you can place your order to get the product at your doorstep without any hassle and without involving the crowd. This will help the seller and consumer both to avoid the risk of the spread of infection of virus in this pandemic times.
